Returns & Exchange Policy
Famous Jackets, return and exchange policy is based on the idea that you should be entirely happy with your costumes. We provide a hassle-free return and exchange policy in the event that you are not satisfied for any reason, ensuring a pleasant and stress-free buying experience.
Returns and Exchanges
Within 25 days of the original purchase date, we allow returns and exchanges. The item must be brand-new, unopened, and in its original packaging or packaging similar to it in order to be accepted. Costumes that have been customized or manufactured to order are non-returnable unless they have a manufacturing flaw.
- Please get in touch with our customer care team by firstname.lastname@example.org within the allotted time frame if you want to return or exchange an item. They will walk you through the procedure, and provide you specific shipping instructions for returning the item to us.
- We will process your refund or store credit within 7 to 10 business days after we receive and inspect the returned item. In contrast to store credits, which can be applied to future purchases made on our website, refunds will be made using the original payment method used during the transaction.
- When contacting our customer care staff, please specify your preference if you would want to exchange your costume for a different size or style. Exchanges depend on the availability of the product. In the event that the desired item is not available, we will issue a refund or suggest an alternative.
- If you receive an item that is broken or defective, please contact us at email@example.com away. Without charging you any additional fees, we will arrange for a return or exchange. To help with a speedy resolution, we could ask for pictures or further details.
Shipping & Handling: Please be informed that the cost of shipping will not be refunded in the event of a change of mind or erroneous size selection. The customer will be responsible for paying the shipping costs, which can range from $25 to $50 depending on where the buyer is located even if the initial delivery was free.
We at Famous Jackets work hard to make sure you love our costumes. Our exchange and return policy is made to give you flexibility and assurance. Our devoted customer service team is always here to help you if you have any queries or problems.